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By contract, with my Jabra C500 I keep the phone volume at 3 (out of 8). I was very disappointed with this product. Also, the "under-the-ear" design and swivel earpiece aren't that comfortable. The wire includes a volume/mute control. I don't know if mine is defective, but I can only hear at a reasonable level when both the phone and headset volume are set to max. I've owned several other "over-the-ear" designs with earpiece gels that are much more comfortable for long term wear. Plus, this headset it a _lot_ pricier.
On this model though none of the parts are replaceable so if something breaks you could not replace just that part. I use it for hours at a time while working from home and it remains comfortable.
Also person on the other end hears you very well. The Plantronics MX500C is very comfortable wear on the ear and you can hear very well.
mute/unmute is a button you press and state is indicated by green or red color. I use it with my cordless land line phone set.
It has a mute/unmute and volume control button on the headset wire. I like the fact that the talk tube is adjustable so you can position it closer to your mouth.
But headsets are affordable now so hoping this one will last me years as my previous Plantronics model did.
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